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Re: Shipping options ..And Costs.

Posted: Mon Feb 22, 2016 2:15 pm
by KiteSteph
I agree that "Free Shipping" is a great selling tool and might make the difference in a customer's mind !!

On the other hand I also understand that it becomes a problem when there is a big increase in transport costs.

One option as someone said before would be to only offer free shipping above a certain purchase amount.

Re: Shipping options ..And Costs.

Posted: Mon Feb 22, 2016 4:41 pm
by djbear33k
Personally I hate costs that rack up over the process of purchasing, just add a flat rate to the kite price (which includes postage) and make it free shipping. Alternatively offer free shipping for quantity/price of order. Racking up the costs during the purchase often puts me off buying.

Re: Shipping options ..And Costs.

Posted: Tue Feb 23, 2016 3:08 pm
by BamBam
Well I work in logistics. This decision depends on many factors of course. Marketing wise it helps to offer free shipping, even though you are charging it on the kite price. However, it is important to keep in mind the full spread of shipping price variations from the different destinations. If the differences are big then you may consider removing the free shipping if the places that represent the biggest sales are overpaying for shipping since this could be hindering even more sales.

If the overall shipping price fluctuations are big due to current currencies instabilities, then it is a good idea to also remove the free shipping. That way when the shipping price has to inevitably be changed, you don't have to adjust the kite price which can throw the customer off.

Re: Shipping options ..And Costs.

Posted: Tue Feb 23, 2016 4:43 pm
by naishdude
BamBam wrote:Well I work in logistics. This decision depends on many factors of course. Marketing wise it helps to offer free shipping, even though you are charging it on the kite price. However, it is important to keep in mind the full spread of shipping price variations from the different destinations. If the differences are big then you may consider removing the free shipping if the places that represent the biggest sales are overpaying for shipping since this could be hindering even more sales.

If the overall shipping price fluctuations are big due to current currencies instabilities, then it is a good idea to also remove the free shipping. That way when the shipping price has to inevitably be changed, you don't have to adjust the kite price which can throw the customer off.
sounds healthy ;)

Re: Shipping options ..And Costs.

Posted: Wed Feb 24, 2016 3:13 pm
by queneseb
Ok, I vote for Bambam president :mrgreen:

Re: Shipping options ..And Costs.

Posted: Wed Feb 24, 2016 4:53 pm
by Dr J
You could continue to offer free shipping to the majority of locations. If a region has higher costs, have their page show that a shipping credit is applied, however they have to pay some to make up for the higher costs.

I would very much like to see a warehouse in the US! I imagine this would lower shipping costs and improve delivery times. I would like to see a stronger US presence.

I recently placed an order for $22 of replacement parts for my bar (chicken loop line and flag line) and paid $15 for shipping. Very near the point of having to pay more for shipping than for the product.

Re: Shipping options ..And Costs.

Posted: Wed Feb 24, 2016 8:48 pm
by KiteSteph
BamBam wrote:If the overall shipping price fluctuations are big due to current currencies instabilities, then it is a good idea to also remove the free shipping. That way when the shipping price has to inevitably be changed, you don't have to adjust the kite price which can throw the customer off.
This is a very valid point.
I also work in "logistics" and it's true that shipping costs vary a lot from one destination to the other and rates can change rapidly (especially with airlines: security & fuel surcharges can go up dramatically the next month) as well as the impact of exchange rates.

Re: Shipping options ..And Costs.

Posted: Wed Feb 24, 2016 9:34 pm
by BamBam
Dr J wrote:You could continue to offer free shipping to the majority of locations. If a region has higher costs, have their page show that a shipping credit is applied, however they have to pay some to make up for the higher costs.

I would very much like to see a warehouse in the US! I imagine this would lower shipping costs and improve delivery times. I would like to see a stronger US presence.

I recently placed an order for $22 of replacement parts for my bar (chicken loop line and flag line) and paid $15 for shipping. Very near the point of having to pay more for shipping than for the product.
Dr J. Having an US warehouse could be cool, but you have to consider what would happen to the price of the item if that happens. Those parts or items are still made outside the US so you still have to send them from China to US. Add to that the price of US warehousing to store the items until they are sold plus the inbound and outbound handling. So those parts that you paid $22 for, with all the additional overhead Switch paid, may end up costing $32 (just an example). Then add to that $5 to $10 in shipping and you are at the same price or more than what you paid direct from HK.

This is just an example. When sale volumes increase and economies of scale start to make a difference, then it does make sense to have a local distribution center. When you have a big shipment that you can send China->US and that will sale relatively quick, then it is a favorable idea.

Re: Shipping options ..And Costs.

Posted: Wed Mar 02, 2016 11:36 pm
by dtmt
Wow - prices have definitely skyrocketed. I was guiding a friend towards Switch & 1 of the selling points was price. Performance & company were more key - but - it seems there isn't much difference between Switch & some of the good deals on other brands.

Since SS Rally is my 2nd favorite kite a quick check at a big online retailer shows I can buy a 2015 , 14M W/bar & bag for @200(US) less than a 5M Element.

I'm still sold on Switch, the company, the performance I'm seeking in my Kites.....just harder to justify & sell to anyone unfamiliar with them if the price is in line with all other brands. What happened to saving $ because we're dealing direct?

Re: Shipping options ..And Costs.

Posted: Thu Mar 03, 2016 12:33 am
by hongchew
A SS 2015 Rally complete for $200 cheaper than a element 5? Come on dtmt! If that was true, I would buy up all the Rallys from that retailer :roll: :lol: